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MACD management

MACD is the acronym to move, add, change, or delete services in the enterprise communication network. MACD full form is Move, Add, Change or Delete/Disconnection of services (M, A, C, D). MACD management can be a hassle for service providers as it involves manual provisioning and can cause delays in taking new services to market.... More


Any code that has been written for the sole purpose of causing harm, violating privacy, or weakening system security is known as malware. It's designed to cause damage to a computer, server, client, or network. Malware varieties range from computer viruses, worms, Trojan horses, ransomware, spyware, adware, rogue software, and scareware. Antivirus software, firewalls, and other cybersecurity strategies can be... More

Managed intelligence

Managed intelligence helps enterprise IT teams address in-house skill gaps by plugging into professional expertise to avoid downtime, destabilization of operations, and potential loss of revenue. Dwindling IT budgets and lack of highly skilled talent are leading businesses towards managed intelligence for access to insights, context, and actionable remediation to enable seamless digital IT operations.... More

Managed Security Service (MSS)

Managed security service is one of the most common approaches taken by organizations to manage their security needs. The services can be outsourced to specialized companies like Netenrich to oversee the company’s network and infrastructure or it can be handled in-house by a dedicated team as well. MSS teams carry out round-the-clock monitoring of firewalls, intrusion detection, manage patch management and updates,... More

Mean time to resolve

Mean time to resolve (MTTR) is the service-level metric for IT support services that calculates the average time elapsed from when a problem is reported until the issue is resolved. It is typically measured in hours, and it refers to business hours, not clock hours. For example, an incident that is reported at 3:00 p.m. on a Friday and closed... More

MITRE ATT&CK Framework

The MITRE ATT&CK framework is a curated knowledge base of known adversary tactics and techniques. ... More

MSP transformation

Managed service provider (MSP) transformation refers to Netenrich’s partner solutions which help service providers optimize their service operations for growth and scale. Evolving customer requirements and complex environments have led to service providers facing challenges with maintaining a healthy margin from recurring managed services. MSP transformation addresses these challenges by helping partners reduce costs and deliver value to customers.... More