Netenrich
Glossary

Any event that can lead to loss or disruption of an organization's operations, services, or functions is known as an incident. Incident management is a collective term that describes all the activities of an organization to identify, analyze, and correct issues that may lead to a future catastrophe. Incident management allows you to limit the disruption that may be caused by... More

Incident response involves identifying, analyzing, and responding to cybersecurity incidents in a timely and coordinated manner to minimize their impact on an organization’s operations and assets.... More

Infrastructure as code (IaC) means to replace physical hardware configuration or interactive configuration tools with configuration code files. Before IaC, IT operations teams would have to manually change configurations to manage infrastructure, which was a tedious process.... More

Often IT infrastructures are comprised of multiple locations that include both public, private, and hybrid cloud deployments. But most IT teams fail to identify blind spots in their environment and correlate problems before they affect end-users. This hampers the productivity of the organization. IT monitoring becomes more complex as infrastructures become denser and more dispersed. IT infrastructure monitoring is the... More

Intelligent routing in the cyber realm typically refers to the use of advanced algorithms and technologies to efficiently direct and manage alerts and notifications.... More

An internal or insider threat refers to the risk posed to an organization by its own employees, contractors, or partners who have authorized access to its systems, networks, or data.... More

An IT asset is a hardware or software within an IT environment. Not that tracking of IT assets within an IT asset management system is crucial to the operational as well as the financial success of an enterprise. IT assets are integral components of the organization's systems and network infrastructure. An undeniable fact about IT assets is that they have... More

IT change risk arises from an organization's inability to manage IT system changes in a timely and controlled manner, especially for large and complex change programs. Inadequate controls lead to incidents that go undetected. Systems become vulnerable due to a lack of testing or improper change management practices. For example, the release of insufficiently tested software or configuration changes can have... More

IT coverage refers to the extent to which enterprise IT has control and visibility over the entire operations and infrastructure landscape of the business. IT teams are finding it hard to get complete coverage over ops, due to complicated and ever-expanding hybrid architectures and the increasing threat of shadow IT.... More

For organizations of all sizes, IT downtime means a decrease in productivity and negative customer experience, both of which impact the bottom line. To prevent downtime, it's important to understand the root-causes of incidents and leverage intelligent workflows to safeguard your organization. Human error and security are the top two causes of IT downtime. Combined, these issues hamper productivity, collaboration,... More

The service catalog is an integral component of IT service delivery and constitutes a central repository of available services for customers. These services are part of the IT service portfolio and are already in development or are ready for deployment. Managing the IT service catalog requires optimizing the end-customer experiences so they can initiate service requests with ease, while also... More

IT operations management (ITOM) consists of handling all technology components and application requirements for an organization. This ranges from provisioning IT infrastructure, performance, security, availability, cost optimization and capacity planning for all IT assets and infrastructure.... More

IT operations (ITOps) refers to the management and maintenance of an organization’s digital infrastructure and technology systems. It encompasses a wide range of tasks, including monitoring and troubleshooting network issues, managing servers and databases, ensuring data security and compliance, deploying patches and updates, and overseeing software and hardware installations.... More