How to establish full visibility into the digital experience?
Bringing full visibility into the user experience requires going beyond what you can see and find out what you can’t see. It starts with understanding how the user experience looks like for a business and monitor each step closely to detect the blind spots. Here’s how to do it:
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Eliminate blind spots and unify data sources
Traditionally, the core components of user experience (such as LAN, DNS, ISP, Cloud, applications, microservices, datacenters, PaaS, etc.) are monitored by NOC teams, and that too on a very surface level. They’re unable to identify if a certain application is down/degraded, the numbers of real-time impacted users, or the nature of an issue. This renders them unable to identify the exact cause of the issue and slows down resolution. A top-down approach helps monitor each aspect of the user experience journey. Using this method, you will be able to identify what you can’t see and have a 360° view of a user, capturing which is challenging with traditional ITOps.