ITOps
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I

IT coverage

IT coverage refers to the extent to which enterprise IT has control and visibility over the entire operations and infrastructure landscape of the business. IT teams are finding it hard to get complete coverage over ops, due to complicated and ever-expanding hybrid architectures and the increasing threat of shadow IT.

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IT downtime

For organizations of all sizes, IT downtime means a decrease in productivity and negative customer experience, both of which impact the bottom line. To prevent downtime, it's important to understand the root-causes of incidents and leverage intelligent workflows to safeguard your organization. Human error and security are the top two causes of IT downtime. Combined, these issues hamper productivity, collaboration,

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IT service catalog management

The service catalog is an integral component of IT service delivery and constitutes a central repository of available services for customers. These services are part of the IT service portfolio and are already in development or are ready for deployment. Managing the IT service catalog requires optimizing the end-customer experiences so they can initiate service requests with ease, while also

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ITOM

IT operations management (ITOM) consists of handling all technology components and application requirements for an organization. This ranges from provisioning IT infrastructure, performance, security, availability, cost optimization and capacity planning for all IT assets and infrastructure.

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K

KNOW

Netenrich’s threat intel platform, is a news aggregator that collates the most trending news articles in various categories. If KNOW detects the presence of a vulnerability in one group of articles, it immediately provides a small story card that provides you with all the information you need about the vulnerability, including helpful metrics like its common vulnerabilities and exposures score.         

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M

MACD management

MACD is the acronym to move, add, change, or delete services in the enterprise communication network. MACD full form is Move, Add, Change or Delete/Disconnection of services (M, A, C, D). MACD management can be a hassle for service providers as it involves manual provisioning and can cause delays in taking new services to market.

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Malware

Any code that has been written for the sole purpose of causing harm, violating privacy, or weakening system security is known as malware. It's designed to cause damage to a computer, server, client, or network. Malware varieties range from computer viruses, worms, Trojan horses, ransomware, spyware, adware, rogue software, and scareware. Antivirus software, firewalls, and other cybersecurity strategies can be

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Managed intelligence

Managed intelligence helps enterprise IT teams address in-house skill gaps by plugging into professional expertise to avoid downtime, destabilization of operations, and potential loss of revenue. Dwindling IT budgets and lack of highly skilled talent are leading businesses towards managed intelligence for access to insights, context, and actionable remediation to enable seamless digital IT operations.

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Managed Security Service (MSS)

Managed security service is one of the most common approaches taken by organizations to manage their security needs. The services can be outsourced to specialized companies like Netenrich to oversee the company’s network and infrastructure or it can be handled in-house by a dedicated team as well.    MSS teams carry out round-the-clock monitoring of firewalls, intrusion detection, manage patch management and updates,

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Mean time to resolve

Mean time to resolve (MTTR) is the service-level metric for IT support services that calculates the average time elapsed from when a problem is reported until the issue is resolved. It is typically measured in hours, and it refers to business hours, not clock hours. For example, an incident that is reported at 3:00 p.m. on a Friday and closed

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MSP transformation

Managed service provider (MSP) transformation refers to Netenrich’s partner solutions which help service providers optimize their service operations for growth and scale. Evolving customer requirements and complex environments have led to service providers facing challenges with maintaining a healthy margin from recurring managed services. MSP transformation addresses these challenges by helping partners reduce costs and deliver value to customers.

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N

Network downtime

Network downtime is a period when a system (or services) is unavailable. The outage happens when a system fails to provide or perform its primary function. Reliability, availability, recovery, and unavailability are related concepts. A few minutes of disruption can have a significant impact, regardless of the size of your network and the type of business. According to Gartner, an

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Network managed services

Network management services offer holistic support for the support and management processes for wide area networks (WAN) and local area networks (LAN). Network services are provided either remotely or on-site. Network management services consists of a variety of individual services including network monitoring of attached devices, network maintenance, monthly status reporting, implementation of firmware upgrades, and unified communication services. The combined

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Network performance management

Network performance management refers to managing the service quality being provided to customers. There are a number of ways to measure the performance of a network. Performance measure encompass bandwidth monitoring (the maximum rate at which information can be transferred), throughput (the actual rate of information transmission), latency (delay caused while transmitting a signal), jitter (variation in packet delay at

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Network virtualization

Network virtualization combines multiple physical networks to one virtual, software-defined network. It can also divide one physical network into separate, independent virtual networks. Physical resources in the network, including routers and switches, are accessible by any user via a centralized management system. Virtualization also enables automation of multiple administrative tasks, reducing manual errors and provisioning time. It provides greater network efficiency and productivity.

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Next-gen firewall

A next-generation firewall combines a traditional firewall with other network device filtering functions – including an application firewall using deep packet inspection (an intrusion prevention system.) It is part of the third generation of the firewall technology. 97% of organizations believe managing can improve capabilities such as visibility, threat prevention, reducing surface vulnerability, and response. But most modern firewalls won’t provide adequate visibility

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O

Open ports

In computer networking, a port is a communication endpoint that allows your systems to communicate over the internet. Every IP address has two types – TCP and UDP ports. Any internet service requires a certain number of ports to be open to function. However, unattended, open ports invite a plethora of attacks and exploitations that you simply can’t afford. 

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Operational visibility

360-degree operational visibility refers to monitoring of your system's operations, readiness, availability, and performance. It allows you to identify fluctuations in metrics and act on anomalies quickly. Many businesses continue to act with little operational visibility. Additional tooling and infrastructure for metrics and logs don't always have clear benefits. They are not always first-to-know and find out about problems from

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OWASP

OWASP or the “Open Web Application Security Project” is an online community that’s focused on understanding web technologies and exploitations. They produce freely-available articles, methodologies, documentation, tools, and technologies in the field of web application security. The OWASP Foundation, a 501(c)(3) non-profit organization in the US established in 2004, supports the OWASP infrastructure and projects.

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P

Patch

A patch is a piece of software that a company releases to fix any errors in the original software. The name pretty much describes what it does, as it covers up the flaws and prevents it from getting exploited by hackers. It is generally considered best practice to stay up-to-date on all your patches and fixes.

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