ITOps
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B

BYOD

A company policy that dictates whether or not employees can bring in their own devices to work. Bring your own device (BYOD), aka bring your own technology (BYOT) is a movement wherein organizations allow their employees to bring and use their own device over an officially provided one. This policy has been a huge hit with startups and smaller companies who

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C

Clickjacking

Clickjacking is a malicious technique that tricks a user into clicking on a malicious link, potentially revealing confidential information or giving up control of their computer to a third-party. The attacker can manipulate the user's computer by taking advantage of vulnerabilities present in applications and web pages. Let's take a simple example to see how clickjacking works. On a clickjacked page,

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Cloud operations

The process of managing the delivery and optimization of cloud infrastructure and services is cloud operations or CloudOps. The important components of cloud operations include maintaining availability, performance and cost optimization, adhering to compliance, and meeting SLAs.

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Command & Control

A command-and-control [C&C] server is by an attacker to remotely send commands to systems compromised by malware. In exchange, they can receive stolen data from the victim right on the C&C servers. C&Cs tend to hide in plain sight by blending in with normal traffic to avoid any detection. Some malware can remain undetected for ages, stealing your data, and

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Common Vulnerabilities and Exposures

Common Vulnerabilities and Exposures (CVE) is an online database of attacks, exploits, and compromises maintained by the MITRE organization. This system was officially launched for the public in September 1999. CVEs are assigned by a CVE Numbering Authority (CNA).        

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Configuration change management

With growing network complexity, multiple configuration changes take place daily. Network admin can carry out the changes manually. But there is a high possibility that manual changes might lead to errors, resulting in faulty configurations. Consequently, it is easily prone to vulnerabilities which might even cause a network downtime. Also, in a hybrid network environment consisting of thousands of devices

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Credential stuffing

Credential stuffing is a special form of brute force attack that works on a very simple assumption. Usually, users tend to keep one password across all their social media and email accounts. In this case, the attackers need only crack one primary account to gain access to everything else. As you can guess, this has serious identity theft repercussions.   

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Cryptojacking

Cryptojacking is the unauthorized use of a user’s device to mine cryptocurrencies. Instead of spending capital on mining equipment, these attackers use their victim’s computational resources for free to mine cryptocurrencies. In Q4 2017, there was a sudden spike in the number of cryptojacking attacks. As per McAfee, the amount of cryptojacking incidents jumped from 500,000 in Q4 2017 to nearly 4 million by Q3

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Cyber Risk

Failure in information services can cause put companies in the line of reputation damage, financial loss, and loss of business operations. A wide array of tactics can be used to exploit cyber risks within an organization, and some of them are. 

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Cybersecurity

Network and data are sensitive for any business, and security analysts go to great lengths to ensure complete safety from cybercriminals. The traditional approach of managed detection and response using multiple tools is changing due to the evolving digital IT landscape. Business leaders are now actively seeking proactive solutions, instead of just being reactive to persistent and advanced cyber threats.

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D

Data Analytics

Data analytics is used by enterprises to extract valuable insights and develop a deep understanding of the patterns existing in raw data. However, many small and mid-sized enterprises have problems in terms of analyzing data from multiple tools in their ITOps.    Making sense of data derived from multiple touchpoints in real-time is critical to meeting customer expectations. Operations teams need solutions to make sense

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Data breach

A data breach is an intentional or unintentional release of internal data made available to external entities without authorization. Data breaches can also be termed as unintentional information disclosure, data leak, information leakage, and also data spill. Data breaches can be very costly to your organization both financially and reputation-wise.         

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Data contextualization

Data contextualization means adding related information to any data to make it more actionable. Trends, patterns, and correlations stand out against a background of context. When you start integrating data into various sets that provide context for IT events, you get a lot more value from the data. Contextualization is crucial to delivering and maintaining quality services. But, the seamless

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Data insights

Data becomes valuable when you translate it into actionable insights. Achieving these insights starts with figuring out what you want from your data, finding its value. You need to understand the context, need, vision, and outcome of your data, and create a strategy for turning data into meaningful stories and business successes.

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Data lake

A data lake is a unified repository that stores big data from multiple sources in its raw format. It can include structured, semi-structured, unstructured, and binary data. This allows data to be stored in a flexible format for later use and helps data scientists analyze it faster and more accurately.

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Data warehouse

A data warehouse is an integral component of business intelligence where structured data is collated from one or more sources for analysis and reporting. It’s usually leveraged to correlate business data and deliver insights into organizational performance.

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DevOps

DevOps refers to the culture of combining “development” and “operations” for rapid IT service delivery. It requires the adoption of agile principles, collaboration between teams, and utilizing automation to shorten the software development life cycle by enabling fast feedback loops for deployment of new features or fixes.

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Dictionary attacks

Dictionary attacks are the most common among brute force attacks. The idea behind this is pretty simple: use a list of words in the dictionary to crack passwords. Attempts typically begin with assumptions about common passwords (like “password,” “12345,” etc.) and to guess the correct one from the list in the dictionary.           

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Digital customer experience

The term digital customer experience refers to the sum of all digital interactions between a company and a customer, forming an impression of your brand. The touchpoints across the digital experience may include website, apps, chatbots, social media, customer support channels, IoTs and more.

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Digital experience monitoring

Digital experience monitoring is a performance analysis practice that helps in optimizing the user experience with applications and services delivered by an organization. The digital experience of customers and employees is a critical business outcome and it’s important to monitor its impact, instead of just application or infrastructure performance.

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