What is IT service catalog management?
The service catalog is an integral component of IT service delivery and constitutes a central repository of available services for customers. These services are part of the IT service portfolio and are already in development or are ready for deployment. Managing the IT service catalog requires optimizing the end-customer experiences so they can initiate service requests with ease, while also ensuring the availability of technical information required to deliver a service.
IT service catalog management helps enterprises reap benefits such as enhanced visibility into critical business services, better resource allocation and optimization, faster and higher quality service delivery, and simplified processes. Netenrich solutions are goaled to help partners reduce overall service costs by equipping customer IT to be a service provider to the organization, with strategic alignment to business goals.