Slide Executives’ vision for IT is clear: accelerate or scale digital transformation to deliver a better customer experience right now.

Digital
Customer Experience
Resolved

Digital Customer Experience Netenrich / Digital Ops /

Slide The events of 2020 kicked digital transformation into high gear. In 2021, executives’ vision for IT is clear: accelerate or scale digitalization to deliver a better customer experience (CX) right now.

Your Digital Customer
Experience, Resolved

The events of 2020 kicked digital transformation into high gear. In 2021, executives’ vision for IT is clear: accelerate or scale digitalization to deliver a better customer experience (CX) right now.

The End Game

$ 0 T

$6.8T

invested in digital transformation
by 2023

0 %+

66%+

Global 2K CEOs shifting to modern digital strategies to improve customer experience

0 %

34%

Organizations expect to create new role of Chief Digital Officer, 4X more than other C-level roles

0 %

69%

BoDs have accelerated digital business initiatives in the wake of the pandemic

Explore use cases

End-user Transaction Failure

SaaS App not accesible

Unified Communication App Issues

Redefine
Resolution

Don’t settle for just closing tickets faster. Eliminate repetitive efforts by extending your goals for problem resolution to include

  • Predicting and preventing future incidents
  • Making ITOps smarter and more efficient every day
  • Aligning IT with goals for the business

Raise the stakes.

How much can be done through machines?

Do we have complete domain expertise 24X7?

How many incidents and escalations can be, and could have been, avoided?

Outcomes for modern ops

0

0

Monitoring blind spots

0 %+

90%+

Less noise

0 %

75%

Faster time to act

0 %+

95%+

When IT is first to know

0 %+

40%+

Fewer outages, brownouts

0 %

50%

NOC workload reduced in 50 days

Accelerate your
transformation

Take the next step on your transformation journey by aligning more closely with the business. Answer a few quick questions to see what you stand to gain and where to go from here.

See it all with zero-blindspot monitoring

Go beyond visualizing your infrastructure to see the elements you’ve been missing between users and applications — ISVs, wired and wireless routers, DNS, and other sources of telemetry.

Gain 100% visibility of public and hybrid cloud workloads, SaaS, PaaS applications, and underlying dependencies – in context—so you always know where to start.

Save your bandwidth, level the silos, and gain the 24X7 eyes on glass oversight you need to understand every aspect of customer interactions.

What questions get asked and answered by ResInt?
What questions get asked and answered by ResInt?

See it first. Finally be first to know.

You invested in APM and Digital Experience Management (DEM) tools to fill visibility gaps—and it worked—but IT still isn’t first to know about problems.

Start getting a heads-up before someone complains. Auto-assign issues to the right engineers and arm them with actionable context around what’s happening and where, its impact on user experience, timelines, and the right steps to take.

Download a quick ten-point checklist to gauge your progress on the digital ops modernization journey

Experience management...
breaks through silos and engages every part of your business. That means you need your digital experience platform to be able to integrate with all the software you're already using, such as CRM systems, social platforms, website and app backend software and more.

Be the first to know about issues and fast in acting on them.

The outcomes-driven funnel by ResInt
The outcomes-driven funnel by ResInt

See it coming. Avoid tickets.

Auto-resolve more issues to reduce cost, MTTR, and avoidable escalations that cost companies $1.3M per year. Find and fix the issues generating the most trouble for users, and the most work for you, with unrivaled problem classification and predictive insights.

Free up more cycles with better insights as the platform learns with each transaction.

Optimize tools investments.

0 %

89%

Revamping
tool strategies

Even with App Dynamics, Thousand Eyes, Dynatrace, and other APM or DEM tools that help visualize your customer experience you still can’t see the full picture.

Make it work. Tap into specialized skills to contextualize data around user experience and offload the grind of tool integration, updates, APIs, best practices, SOPs, and use cases. Make the most of what you have and stop buying tools.

Or just use ours.

9 out of 10 companies are rethinking their tool strategies, but you don’t have to. Netenrich brings tools, APIs, and domain expertise from SMEs adept in cloud, PaaS, big data, and customer experience itself.

Move on from using disparate vendor solutions and siloed processes. Get an inside look into how you can maximize end-user customer experience across your users' interactions with your apps and services.