Your Digital Customer
The End Game
invested in digital transformation
Global 2K CEOs shifting to modern digital strategies to improve customer experience
Organizations expect to create new role of Chief Digital Officer, 4X more than other C-level roles
BoDs have accelerated digital business initiatives in the wake of the pandemic
SaaS App not accesible
Unified Communication App Issues
Don’t settle for just closing tickets faster. Eliminate repetitive efforts by extending your goals for problem resolution to include
- Predicting and preventing future incidents
- Making ITOps smarter and more efficient every day
- Aligning IT with goals for the business
Raise the stakes.
How much can be done through machines?
Do we have complete domain expertise 24X7?
How many incidents and escalations can be, and could have been, avoided?
Outcomes for modern ops
Monitoring blind spots
Faster time to act
When IT is first to know
Fewer outages, brownouts
NOC workload reduced in 50 days
Take the next step on your transformation journey by aligning more closely with the business. Answer a few quick questions to see what you stand to gain and where to go from here.
See it all with zero-blindspot monitoring
Go beyond visualizing your infrastructure to see the elements you’ve been missing between users and applications — ISVs, wired and wireless routers, DNS, and other sources of telemetry.
Gain 100% visibility of public and hybrid cloud workloads, SaaS, PaaS applications, and underlying dependencies – in context—so you always know where to start.
Save your bandwidth, level the silos, and gain the 24X7 eyes on glass oversight you need to understand every aspect of customer interactions.
See it first. Finally be first to know.
You invested in APM and Digital Experience Management (DEM) tools to fill visibility gaps—and it worked—but IT still isn’t first to know about problems.
Start getting a heads-up before someone complains. Auto-assign issues to the right engineers and arm them with actionable context around what’s happening and where, its impact on user experience, timelines, and the right steps to take.
Download a quick ten-point checklist to gauge your progress on the digital ops modernization journey
breaks through silos and engages every part of your business. That means you need your digital experience platform to be able to integrate with all the software you're already using, such as CRM systems, social platforms, website and app backend software and more.
Be the first to know about issues and fast in acting on them.
See it coming. Avoid tickets.
Auto-resolve more issues to reduce cost, MTTR, and avoidable escalations that cost companies $1.3M per year. Find and fix the issues generating the most trouble for users, and the most work for you, with unrivaled problem classification and predictive insights.
Infra, cloud, apps,
First to know
IT finds issues
Free up more cycles with better insights as the platform learns with each transaction.
Optimize tools investments.
Even with App Dynamics, Thousand Eyes, Dynatrace, and other APM or DEM tools that help visualize your customer experience you still can’t see the full picture.
Make it work. Tap into specialized skills to contextualize data around user experience and offload the grind of tool integration, updates, APIs, best practices, SOPs, and use cases. Make the most of what you have and stop buying tools.
Or just use ours.
9 out of 10 companies are rethinking their tool strategies, but you don’t have to. Netenrich brings tools, APIs, and domain expertise from SMEs adept in cloud, PaaS, big data, and customer experience itself.
Move on from using disparate vendor solutions and siloed processes. Get an inside look into how you can maximize end-user customer experience across your users' interactions with your apps and services.