Customer story: Global digital-first marketing company

Triage buried in noise. Tickets out of sync. No escalation path at 2 a.m.

Netenrich took them to Autonomous Security Operations.

More tools weren't the answer. Netenrich modernized their security operations.

The Framework:

See it

Prove it

Run it

This company chose Netenrich over 11 other vendors after losing confidence in its previous MDR provider. Year one rebuilt the detection foundation with validated coverage. Then the day-to-day friction surfaced: analysts hand-checking repetitive cloud noise, an ITSM integration that kept breaking, and no reliable way to reach on-call staff for a critical off-hours incident. Netenrich fixed all three, and threats are now validated in under two minutes.

Verified Story

Executive Brief

Global digital-first marketing company

INDUSTRY	Digital-first marketing and advertising services
SIZE	$1B+ annual revenue, thousands of employees across multiple countries
Clients	Leading brands in technology, automotive, consumer goods, and entertainment
Stack	CrowdStrike, Jira
Netenrich	Agentic SOC on Resolution Intelligence Cloud™

Verified SOC Operations Benchmark

Critical incidents: from 12 a quarter to one.

Compare operational speed, triage latency, and coverage benchmarks before and after autonomous operations.

From days to minutes

Before and after Netenrich

Benchmark Netenrich

1Min 99.7% faster

MTTT Mean Time to Triage

1 minute achieved

Industry Avg: ~4.5 hrs

1.4Min 99.8% faster

MTTR Mean Time to Respond

1.4 minutes resolution

Industry Avg: ~14.2 hours

                      
                    100%
                    
                      +58% vs baseline
                      
                    MITRE ATT&CK Coverage Full 100% Matrix Protection

                      Full 100% Matrix Protection
                    
                      Industry Avg: ~42%

92% fewer critical incidents and 95% fewer security cases , freeing the team for proactive work.

Saved through optimized operations

$1.1M

And every threat is now investigated and validated in under two minutes.

See it AI-led triage in under 2 min
Prove it Ticket backlog cleared
Run it P0/P1 call-trees automated

Challenges and solutions

A modern SIEM doesn't help if the work around it is still manual.

The company had the right tooling. What slowed the SOC down was everything between a signal and a response: too many tools, tickets that didn't sync, and hand-offs that depended on someone remembering who to call.

Where they started: the efficiency plateau

Plenty of tools. Too many hand-offs between them.

Every system did its own job. None of them worked as one. Analysts bounced between consoles to confirm the same noise again and again, tickets drifted out of sync, and response metrics stopped reflecting what was actually happening.

STEP 01

See it

Find the real threat in the noise

Threats validated in under 2 minutes

The pain

Analysts juggled tools to hand-verify the same cloud noise over and over.

Repetitive signals across cloud environments had to be checked manually in multiple consoles, so triage and response slowed to the speed of the busiest analyst.

What Netenrich did

Triage standardized with AI investigator agents

AI investigator agents correlate signals, score risk, and deliver a full investigative summary, with Netenrich SOC analysts validating every threat in the loop, in under two minutes.

STEP 02

Prove it

Trust your tickets and your metrics

Multi-month backlog cleared

The pain

A broken ITSM sync buried the queue and skewed every response metric.

The integration between Freshservice, SOAR, and their Security Operations kept breaking. Tickets fell out of sync, the backlog grew for months, and the numbers leadership saw no longer matched reality.

What Netenrich did

Native SOAR integrations straight into Jira.

We moved the team off the ITSM layer, which was never built for security, onto native SOAR integrations with Jira and direct stream workflows. Incidents route cleanly and the metrics are real again.

STEP 03

Run it

Escalate and contain without waiting

P0/P1 threats reach on-call immediately

The pain

No standard hand-off, and no direct line to on-call for critical incidents after hours.

Alert hand-offs varied by analyst, and a critical incident at night had no guaranteed path to the person who could act on it.

What Netenrich did

Automated call-trees and one-click containment playbooks.

We configured escalation schedules and phone call-trees for every P0/P1, and standardized SOAR containment playbooks across email, CrowdStrike endpoints, and workspace identity for automated or one-click remediation.

Where they are now: Autonomous Security Operations

Not a faster SOC. A smarter one.

Signals are investigated by AI and validated by people in under two minutes. Tickets live where the work happens. Critical threats reach the right person immediately and can be contained in one click. Critical incidents are down from 12 a quarter to one.

Executive narrative

They didn't need more alerts. They needed fewer hand-offs.

This company came to Netenrich with trust to rebuild. After losing confidence in its previous MDR provider, the team evaluated 11 vendors and chose the one that could deliver provable readiness instead of just reporting activity.

Year one was about seeing and proving. Netenrich rebuilt the company's detection foundation and put continuous validation behind it: telemetry integrity checks, coverage validation mapped to MITRE ATT&CK, and exposure-path analysis that surfaced invisible risk, such as misconfigurations, before attackers could. Detection got sharper and the noise came down.

But the security team was still fighting the work around the tooling. The integration between Freshservice and Security Operations kept breaking, leaving a massive backlog of out-of-sync tickets and response metrics nobody fully trusted. Analysts were switching between tools to confirm the same repetitive cloud signals. And when something critical happened at night, there was no standard path to the person on call.

So Netenrich ran a live SOC process review with the security team. In real time, Netenrich correlated the signals, quantified the risk, and delivered a full investigative summary in under two minutes. Seeing how much manual effort that removed, the team made the call: clear out the Freshservice backlog, move daily triage into custom streams, and route escalations through native SOAR playbooks into Jira.

See it: AI investigator agents now surface the real threats, with analysts validating every one. Prove it: tickets and metrics finally match reality. Run it: automated call-trees put P0/P1 incidents in front of on-call staff immediately, and standardized playbooks contain threats across email, CrowdStrike, and identity in one click.

That is the Netenrich model: see and prove what's real, then let the SOC run it at machine speed. It adds up to Autonomous Security Operations, and a security team that spends its time on what matters.

EXECUTIVE PERSPECTIVE

“We've been tracking over 40 metrics for nearly a year, but with Netenrich, we're now seeing significant improvements across coverage, response quality, and business impact. Leadership is thrilled with the value they see and the ROI of the investment.”

Senior cybersecurity leader, Global digital-first marketing company

Ready for Autonomous Security Operations?

ACT + Agentic SOC. Spend 30 minutes with our security architects and see what it would take to get your SOC there.

Schedule Executive Briefing

Triage buried in noise. Tickets out of sync. No escalation path at 2 a.m.

Netenrich took them to Autonomous Security Operations.

Global digital-first marketing company

Critical incidents: from 12 a quarter to one.

From days to minutes

Saved through optimized operations

A modern SIEM doesn't help if the work around it is still manual.

Where they started: the efficiency plateau

Plenty of tools. Too many hand-offs between them.

See it

Analysts juggled tools to hand-verify the same cloud noise over and over.

Triage standardized with AI investigator agents

Prove it

A broken ITSM sync buried the queue and skewed every response metric.

Native SOAR integrations straight into Jira.

Run it

No standard hand-off, and no direct line to on-call for critical incidents after hours.

Automated call-trees and one-click containment playbooks.

Where they are now: Autonomous Security Operations

Not a faster SOC. A smarter one.

They didn't need more alerts. They needed fewer hand-offs.

More customer stories

From 1,920 incidents a month to fewer than 10, and AI prompt secrets exposed

Retired Splunk, automated phishing triage, and closed a GitHub exposure gap

From hidden AI threats to provable readiness: see how much time and budget your SOC could save.

Ready for Autonomous Security Operations?