2 HOW DO WE COLLECT AND PROCESS PERSONAL DATA?
For the data we collect through the below listed sources, Netenrich is the Data Controller. For the data provided to us by our Clients, Netenrich is the Data Processor and our clients are Data Controllers.
2.1 ACCESSING WEBSITE OR OTHER ONLINE SERVICES
Information on https://www.netenrich.com is gathered in two ways: directly and indirectly. Netenrich will at times ask visitors to directly provide information that personally identifies them, such as registering for an event, downloading a file, signing up for an email list, etc.). It is our policy to keep personal information only as long as needed to fulfil the purposes for which the information was collected. We also collect information indirectly through our Internet access logs and social media logins. When you visit https://www.netenrich.com, your Internet Protocol (IP) address is automatically collected and is placed in our Internet access logs. IP addresses are not linked to personally identifiable information. Your IP address is used to help diagnose any technical problems, analyze site trends, administer the site, track movement within the site, and gather broad demographic information about site use that can eventually be used to make improvements that enhance your user experience on https://www.netenrich.com.
2.2 RESPONDING TO YOUR REQUEST FOR INFORMATION, ORDER, OR SUPPORT
When visitors contact us in connection with a request for information, ordering a product and/or service, in order to provide you with support and/or participate in a forum and/or other social computing tool, we collect information necessary to fulfil your request, grant you access to the product and/or service, and provide you with the support so that we may contact you. For instance, we collect your name and contact information, details about your request, your agreement with us, the fulfilment, delivery and invoicing of your order, and response to our client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our website.
2.3 YOUR USE OF OUR PRODUCTS AND SERVICES
We collect information about your use of our products and services to enable product and service functionalities to operate, improve user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.
2.4 SHARING PERSONAL DATA WITH THIRD PARTIES
We may transfer personal data to third party vendors in connection with a potential corporate or commercial transaction. Such third parties may be located in other countries. However, we ensure that we take all necessary steps to ensure that your personal data is given adequate protection as required by the relevant data privacy laws such as the Global Data Protection Regulation (GDPR). Please be informed that adequate due diligence is performed by Netenrich before sharing your personal data with third parties.
2.5 CONTACTING EMPLOYEES OF OUR CLIENTS, PROSPECTS, PARTNERS AND SUPPLIERS
In our relationship with clients, prospects, partners and suppliers, they also provide us with business contact information (for example: name, business contact details, position/ title of their employees, contractors, advisers and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship. Netenrich does not sell, exchange, trade or give away personal information you voluntarily provide to us to any outside sources.
2.6 VISITOR INFORMATION
We register individuals visiting our offices and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of people and belongings, as well as for regulatory purposes.
When you register for an event, we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and/or services, or sign up for subscriptions. When visiting our websites and/or using our products and/or services, we may provide you with personalized information. You can always opt out from receiving personalized communication by sending an e-mail to [email protected] Netenrich uses a third party website content administrator, utilizes a customer relationship management (CRM) database technology hosted by a third party to manage and track our marketing efforts. If you wish to be excluded from our CRM databases, please contact us at [email protected]
3 HOW DO WE PROTECT PERSONAL DATA?
3.1 VOLUNTARY SHARING OF PERSONAL DATA
3.2 INFORMATION SECURITY AND ACCURACY
We intend to protect your personal information and to maintain its accuracy. Netenrich implements reasonable physical, administrative and technical safeguards to help protect your personal information from unauthorized access, use and disclosure. We have regular penetration testing on our website and networks to ensure our technical defenses are in place. We do not collect any financial or credit card information.
3.3 RETENTION PERIOD
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business. For further details, please refer to our retention and destruction policy.
3.4 CROSS BORDER DATA FLOW
Netenrich operates in an environment where majority of the data is stored on cloud-based systems. There may be scenarios in which data may be stored outside the country where it is originally being collected. The entire operation is governed by a policy on Cross Border Data Flow. Please refer to the Cross Border Data Flow Policy for further details.
4 YOUR RIGHTS UNDER THE DIFFERENT PRIVACY LAWS, INCLUDING THE RECENT GDPR
You are entitled (in the circumstances and under the conditions, subject to the exceptions set out in the applicable laws) to:
- Request access to the personal data we collect and process about you;
- Request a rectification of your personal data, if you find that it is inaccurate and/or incomplete;
- Object to the processing of your personal data, after which Netenrich will not be able to use and process your personal data;
- Object to processing personal data relating to your specific situation;
- Request the erasure of your personal data;
- Request restricting the processing of your personal data, under which Netenrich can only process said data under limited circumstances;
- Request portability of your personal data, which entitles you to receive a copy (in a structured, commonly used and machine readable format) of personal data that you provided to Netenrich;
- Withdraw consent at any time to the collection, use and processing of your personal data by contacting Netenrich marketing team at [email protected] Please note that this withdrawal will not affect Netenrich right to process personal data obtained prior to the withdrawal of your consent.
For more details on Data Subject Rights, please refer to the Data Subject Access Rights Policy
5 SITE SECURITY
We take appropriate steps to provide and maintain a secure website. By visiting https://www.netenrich.com, however, you agree that the open nature of the Internet is such that data may flow over networks without security measures in place, may be accessed and used by people other than those for whom the data is intended.
6 RIGHT TO LODGE A COMPLIANT
In the event you consider our processing of your personal data not to be compliant with the applicable data protection laws, you can lodge a complaint to the Data Protection Authority of Netenrich by sending an email to [email protected]
8 CHANGES TO OUR PRIVACY NOTICE