Secure operations — different from security operations and security operations centers (SOCs) — is a new approach to security and digital operations that strengthens cyber resilience and reduces business risk. And it's not hard to get started.
Secure operations is a holistic approach to digital operations and cybersecurity that improves cyber resilience and reduces business risk efficiently and cost effectively, particularly at large scale. It reduces the business impact of cyber risks by operationalizing how you manage increasing infrastructure complexity, growing cyberthreats, and fallible humans.
Secure operations focuses resources where they can most effectively manage cyber risks using the right technologies that interoperate. It uses data analytics on all operations and security data to reveal critical, risky situations and enable proactive, fast resolution.
Secure operations is not the same as security operations or SOCs. Rather, it is a superset of security operations that encompasses all digital operations and breaks down the silos between them. Secure operations is not about having lots of cybersecurity and digital ops tools. It’s about having the right technologies and the right data to support your digital ops and security teams working together with maximum effectiveness.
A note about scale: You need secure operations at scale whether or not your business is growing. That’s because of the rapid increase of both infrastructure complexity and the frequency of cyber attacks. Current methods and tools can’t handle it, and the numbers prove it:
It’s compelling cost justification for reducing resolution time and fortifying security postures to avoid breaches altogether.
Yet cyber resilience remains elusive despite increasing budgets and the high number of security tools in use. According to IBM's most recent Cyber Resilient Organization Study, 45% of respondents say their companies use more than 20 security tools, yet 70% say they don’t have the right number of cybersecurity tools. That’s because cyber resilience is not a tools issue.
The same report found that the top three reasons why cyber resilience has not improved are all operational issues:
Secure operations solves all three of these key issues.
It's time to think differently about how we approach operational integrity and security, and that’s what secure operations does. As explained in Dark Reading commentary Better Together: Why It’s Time for Ops and Security to Converge, operations and security organizations share two main goals:
The most effective — and cost-effective — way to achieve these goals is by converging digital operations and security, enabling them to work together with a common operational picture, shared data, and the right tools.
The talent gap is a struggle. Digital ops and security teams continue to try to hire more people and acquire more tools to stay ahead of growing infrastructure complexity and increasing security threats. It's not sustainable.
Secure operations requires technology that improves analyst effectiveness: Not more tools, but rather, the right tools that work together, without dangerous gaps or inefficient overlaps. And lots more data.
Technology for secure operations must deliver:
Digital operations and security teams can’t work together effectively without a common operational picture. The only way to achieve that is through shared data — all of it.
Until recently, ingesting all operations and security data has been extremely expensive and slow at scale for enterprises and service providers unless they spent millions and hired armies of skilled analysts. Even if they did bring in all that data, they didn’t have effective ways to use it to improve outcomes. That’s changed with new technology, like Resolution Intelligence Cloud™.
Data analytics, machine learning, and automation are core to secure operations at scale.
The combination of data analytics, machine learning, and automation are also requisite to creating an autonomic SOC.
Deduplication and grouping alerts is not enough — necessary, but not sufficient. There are still far too many alerts, the vast majority of which are not important in and of themselves. Many don’t require human intervention anyway — response can be automated, freeing analysts to focus on the most important situations that require their expertise.
Technology for secure operations identifies risky patterns over time. Threat actors learn quickly how to bypass standard detection rules, which is why we see more incursions with long dwell times as they sneak in under the proverbial wire. So, you not only need all your data, you need it to be readily available over time. For IT, data analytics over time enables efficient, predictive operations.
Situational awareness is core to secure operations. Situational awareness and context enable us to determine the appropriate action to take if, say, the low tire pressure light starts blinking on our car dashboard.
Similarly, when an alert or detection rule fires due to a potential cyber threat or performance issue, situational awareness is critical to confirm something is wrong, and to determine the appropriate response, such as immediately shutting down assets or accounts. You need more information: The right context to take appropriate action at the right time. What happened? On which device(s)? What user(s)? Where and when? Has it happened before? What other alerts might be related?
To most effectively respond to a situation — a pattern of alerts and relevant context — you need to have an assessment of impact, likelihood, and confidence.
Just as with the blinking tire pressure light example, you need to know: What is the risk to the business, potential impact on data and assets, and confidence that something is actually wrong. Answers to these, along with related information that provides critical context, then guide what actions that analysts should take — or can kick off an automated response.
This is where alignment of business risk comes into play: Secure operations accounts for the business value of data and assets to running the business, as well as the organization’s risk tolerance.
Operational frameworks help teams understand when a situation warrants attention and what actions to take to maximize availability and minimize risk to the business. The best frameworks help teams to diagnose, communicate about, and resolve issues faster with a common ontology and language. They also enable more automated responses.
On the security side, these frameworks include MITRE ATT&CK and the cyber kill chain. Your data mapped to these frameworks reveals: What tactics and techniques are in play? Where should we focus to stop threat actors before an incursion?
On the digital operations side, Resolution Intelligence Cloud from Netenrich ingests ops data from all sources (on prem, cloud, network, etc.), then normalizes it to standard categories so you can see exactly what is going on across the environment(s). It reveals health, availability, performance, and monitoring of applications, devices, as well as connectivity, automation, and more.
Learn more in this guide: How to Implement MITRE’s World-class SOC Strategies with Resolution Intelligence Cloud.
You want to stop working in silos, duplicating efforts, struggling with coverage gaps, managing too many tools that aren’t helping. You’re ready to take a more proactive approach to security and digital ops. You need a cost-effective, fast way to bring in all your data. Where do you start? With one or more of the following:
"All of the above” is what Resolution Intelligence Cloud enables and what Netenrich security engineers leverage as part of Netenrich Adaptive MDR™. And no company has to do everything at once with a painful rip and replace. Our solutions works with the detection, SOAR, and ITSM tools you have and can streamline your tech stacks.
There are many ways making the shift to secure operations improves cyber resilience and reduces business risk at scale. This shift allows you to:
It's a journey you can start now.
Focusing on the business benefits and outcomes can go a long way toward bringing siloed teams together around a shared goal. Most IT and security teams are stretched thin — and stressed — mired in floods of alerts and tickets, with more responsibilities and tasks than they can handle. Secure operations with Resolution Intelligence Cloud enables teams to run with more resilience and effectiveness — and a lot less stress.
At Netenrich, we’re dedicated to empowering you with proactive security measures that enhance threat detection, response, and resilience. Our innovative solutions, including Netenrich Adaptive MDR™ powered by Resolution Intelligence Cloud, offer a new standard in security operations that tailor protection with your unique and evolving environment and business needs. Contact us today to learn more, request a demo, or schedule a use-case session with one of our experts to determine the best course of action for your organization.
[1]Cost of a Data Breach Report