Are your Ops departments misaligned?
Lack of collaboration often leads to catastrophic results. Netenrich accumulates alerts across all your tools and systems, encouraging your different departments to effectively collaborate.
Insight
- As per Finances Online, overall productivity increases by 20-30% by online collaboration tools.
- 83% of workers depend on technology to collaborate, but 59% face challenges with their organization’s tools.
- 86% of business owners and staff attribute workplace problems to inadequate or poor communication tools.
- Netenrich eliminates time-consuming handoffs between your teams.
FASTER INCIDENT RESOLUTION
Facilitate workflows across disparate departments. Create a collaborative ecosystem with your IT Ops and other business units. Resolve alerts faster and more efficiently than ever before. Empower your NOC to resolve alerts faster than the speed of bad.
- Identify and correlate alerts with similar alert properties or event attributes such as subject, alert metric, alert source, hostname, IP address, and device type. Significantly cut down on false positives and focus your attention on the alerts that matter.
- Effective collaboration empowers your NOC to resolve issues at the L1 level, saving a significant amount of time and resources in the process.
- Netenrich’s shared-services model takes care of the majority of the L1 tasks, enabling your L1 and L2 staff to remediate incidents at the L2 and L3 levels. Our experts lay on their contextual insights before passing on the alerts to your staff, allowing contextual remediation.
SMARTER WORKFLOWS ACROSS TOOLS AND TEAMS
Netenrich drives down the human time spent on first response, alert prioritization, and root cause(s) analysis with rapid event ingestion, accurate alert inferences, faster ticket assignments, and quicker incident remediation.
- Stitch alerts across all the tools in your system in the form of logs, events, and metrics on one screen. Quickly conduct root-cause analysis for potential service downtimes. Bounce back faster from IT outages and recover lost revenue.
- Our platform eliminates time-consuming handoffs between your IT Ops, NetOps, and SecOps teams by easily integrating your existing comm tools like Jira, Slack, etc.
- Find automated solutions to repeatable alerts by measuring incidents with respect to historical context. Receive a clearer picture of how the performance of business applications may be impacted by critical events.
Productivity
Faster communication across your teams
Offload mundane tasks.
Resolve alerts faster than ever.
Growth
Recover lost revenue.
Netenrich integrates your comm tools.
Receive historical context for faster resolutions.
Customer experience
Fewer service disruptions.
Reliable support.
Better customer experience.