RUN A LEAN IT OPS AND OPERATE AT SCALE

Shift-left your IT Ops and achieve efficient, low-cost, and faster operations. Leverage our platform to heavy-lift repetitive tasks and empower your ops team to focus on business-critical activities.

Are traditional L1-->L2 structures hampering your IT Ops?

Your L1 support staff is overburdened with a humongous amount of tasks, forcing them to elevate critical alerts to higher channels, which bloats up your budget. Netenrich shifts-left your team and allows your L1–>L2 guys to take over L2–>L3 tasks.

Insight

  • As per a 2017 MetricNet study, L 1->L2->L3 escalation can cost around $716/call.
  • Our team of cross-platform experts can easily heavy-lift your L1 tasks.
  • Free up your IT Ops to deal with L2 and L3 tasks
  • Receive actionable and contextual intel for your higher-order tasks.

SHIFT-LEFT TO AN AGILE AND EFFICIENT IT OPS

Netenrich enables you to run a compact IT Ops by shifting-left and offloading redundant tasks. Traditional L1–>L2 structures leads to inefficient operations with your team wasting their time and resource in resolving a barrage of useless tickets. Netenrich empowers your ops team to focus on what matters.

  • Effectively manage your ticketing pipeline by using our noise reduction tech and experts
  • Leverage our cross-platform, highly-experienced experts that provide complementary skills to your team by taking care of your L1 tasks.
  • Increase overall customer satisfaction by avoiding time-consuming ticket escalations with better first contact ticket resolution.

Redesign your structures

MOVE PROBLEM RESOLUTION TO LOW-COST CHANNELS

As per a 2017 MetricNet study, Level 1 support costs can reach up to $22/call, followed by $104/call for L2, and as much as $590/call for L3. Netenrich equips your IT Ops to resolve alerts by using just our L1 support.

  • Reduce the number of repeatable IT service desk requests by bringing in platform efficiencies to bear upon manual, non-cerebral work.
  • Move your Ops team to higher-order problem investigation and resolution by offloading mundane tasks.
  • Siphon money saved into initiatives and innovations that could help with business growth.

Reduce budget bloat

<2% Incident escalation

Productivity

Remove information silos.

Faster incident resolution.

Reduce toil from operations.

Growth

Focus on business-critical activities.

Scale up to accept and resolve more queries.

Route savings to explore new initiatives.

Customer experience

Increase turnaround time.

Reliable and pain-free support.

Better customer engagement.

SEE WHAT ELSE YOU CAN DO WITH NETENRICH

Proactively discover, monitor, manage, and remediate incidents without losing your mind swiveling between multiple windows and disparate data sources.

Seamlessly collate, contextualize, and correlate event data from all your systems, apps, and data pipelines to shine a light on the blind spots across your environment.

See what attackers see when they look for new ways to target your brand. Discover, investigate, prioritize, and act on the greatest risks first, without creating more work for your team.