PREVENT INFORMATION BOTTLENECKS.

Provide your IT Ops with contextual guidance and suggestions to empower them to fix problems on their own. Eradicate bottlenecks and expert dependencies by leveraging AIOps and our in-house experts.

Does your organization enable your Ops team to “learn-as-they-go?”

Companies are evolving to create products/services that require a very specific or specialized skill. This inevitably leads to a skill gap and overt expert/SME dependency. Netenrich’s platform+expert offering gives contextual remediation guidelines to various issues/alerts, empowering your team to fix problems on their own.

Insight

  • Experts are rare. It is difficult to find someone who is perfectly suited to your environment.
  • The Society for Human Resource Management (SHRM) puts the immediate cost of replacing an employee at 50‒75% of their annual salary.
  • Receive contextual guidelines form our high-experienced analysts and enable your team to become a problem-solving machine.

PLATFORM-BASED CONTEXTUAL GUIDANCE

Netenrich acts as your one-stop resolution machine. It flexes its considerable cross-platform clout to enable your Ops guys to resolve alerts with a clear context, removing any dependencies, in the process.

  • Democratize information and prevent tribal knowledge by augmenting your IT Ops with the necessary skills and knowledge to resolve incidents.
  • Receive optimal remediation guidelines via historical context provided by Netenrich’s machine learning-models.
  • Bridge tribal knowledge by following expert and community-driven out-of-the-box SOPs to resolve incidents optimally.

Remove information bottlenecks

PREVENT KEY-PERSON DEPENDENCY RISK

Tacit critical knowledge about your company is available only to a few key experts in your team. Netenrich captures expert info and ensures knowledge democratization.

  • Create a more agile org and ensure the fluidity of critical data by integrating the Netenrich platform.
  • Retain expert knowledge by continually feeding the platform with systematic documentation.
  • Our cross-platform human+platform play, heavy-lifts complicated and repeatable tasks, removing dependencies, in the process.

Remove expert dependencies

99.9% Availability

Productivity

Reduce tribal knowledge.

Benchmark performance across teams.

Remove information bottlenecks.

Growth

Faster resolution of technical issues.

Long-term knowledge retention.

Drive collaboration in your IT Ops.

Customer experience

Fewer disruptions.

Reliable support.

Improved end-to-end customer experience.

SEE WHAT ELSE YOU CAN DO WITH NETENRICH

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Netenrich’s platform shifts-left your IT Ops and helps you achieve efficient, low-cost, and faster operations.