CAPTURE AND RETAIN KNOWLEDGE

Create your centralized war room and capture tribal knowledge across on-prem and multi-cloud tools and platforms. Netenrich ensures smooth communication between your Ops teams by consolidating all comms and productivity tools on one platform.

Do you have unnecessary barriers between your Ops teams?

Communications between your NetOps, SecOps, DevOps, and CloudOps can be a logistical nightmare, which inevitably leads to communication silos. Netenrich consolidates all comm tools on one platform leading to reduced tool sprawl.

Insight

  • Tool sprawl inevitably leads to information silos which can lead to operational inconsistencies.
  • 86% of executives polled by Salesforce blame poor communication for team failures.
  • Integrating Netenrich’s all-in-one platform creates a single pane of visibility across all your tools and reduces swivel.
  • Enjoy faster incident identification and better situational awareness with contextual and enriched alerts.

ONE PLATFORM TO RULE THEM ALL

Uncontrolled expansion of tools within your organization creates inevitable skill gaps as expertise accumulates in just a few people across various teams. Netenrich provides you with a centralized command center that remediates cross-tools alerts with ease.

  • Leverage our domain expertise to remediate tool-related incidents with ease. Our cross-platform team of experts has decades of experience working across multiple tools in complex environments.
  • Capture expert knowledge with systematic documentation. Be less dependent on the tool-specific knowledge of the experts and SMEs within your organization.
  • Plug-in skill gaps and enable your IT Ops to function at optimal levels. If your knowledge-holders leave, it can create a huge issue as you’ll need to bring potential replacements up to speed, which takes time.

Single pane of glass view

YOUR CENTRALIZED REPOSITORY OF KNOWLEDGE

Tribal knowledge and domain expertise are both incredibly valuable assets. Netenrich leverages AIOps and experts to create a centralized storeroom for all communication, diagnostics, and remediation steps for your tools and systems.

  • Capture domain-specific knowledge and facilitate cross-silo operational workflows to increase productivity and decrease skill gaps, mean time to know (MTTK), and mean time to resolve (MTTR).
  • Use human and machine intelligence to enrich events detected across tools with insights written in plain English to explain what exactly happened, and receive resolution recommendations.
  • Usually, when tools collapse across your systems, you need PhD-level expertise to make sense of the chaos. Leverage our industry-leading experts to jump over this skill gap, identify root-cause, and receive optimal incident resolution.

Capture tribal knowledge

14 mins MTTR (Down from 68 mins)

Productivity

Prevent tool sprawl.

Faster incident triage and better service compliance.

Identify and eliminate the root cause of IT outages.

Growth

Faster mean-time-to-repair.

Make strategic, data-driven decisions to fuel growth.

Proactively identify and fix system failures across on-prem and hybrid-cloud.

Customer experience

Faster resolution.

Better service.

Faster recovery from outages.

SEE WHAT ELSE YOU CAN DO WITH NETENRICH

Netenrich’s machine learning-based problem scoring automates incident classification and provides expert insights to swiftly remediate incidents.

See what attackers see when they look for new ways to target your brand. Discover, investigate, prioritize, and act on the greatest risks first, without creating more work for your team.

Offload mundane tasks via platform automation, reduce toil and allow your IT to collectively work on critical incidents.