Swivel-chair interfaces refer to IT operations teams switching between multiple screens, tools, and windows on their laptops or mobile devices, leading to lower productivity. The origin of the term is based on work environments from decades ago, where it was common to glide around the workspace to alternate between devices such as telephones, file storage, copiers, and desks.
To address swivel-chair inefficiencies it’s imperative to analyze processes and workflows existent within an IT organization. Manual and tedious tasks must be automated to reduce human errors and increase efficiency. Netenrich’s expertise in IT Ops automation and our integration-ready platform makes it easier to overcome swivel-chair problems and deliver better customer experiences.