UC Engineer/UC Lead

Responsibilities:

• Perform client consultation: plan, design, implement and support the voice infrastructure
• Managing Client’s IP Telephony network globally
• Responsible for Day2day Operations
• Ability to work in shifts to provide 24*7*365 support
• Ensure quality, accuracy and timely resolution of the problems
• Participating in client meetings and building Governance Model to improve the process
• Responsible for providing RCA for problem management tickets
• Configuring and troubleshooting of Voice Gateways, and call signaling protocols on Voice
• Gateways H.323, SIP & MGCP including POTS and VOIP Dial Peers
• Hands-on experience on RTMT tool, DNA, CDR CUBE & Voice Gateways
• Troubleshooting of voice interfaces: FXS, FXO, and ISDN, T1/E1 PRI
• Identifying the reason for the outage and coordinating with ITSP/Carrier/Client/Vendor for
an immediate restoration
• Managing and troubleshooting call routing issues such as Numbering Plans, Calling
• Privileges, etc. Coordinating with Cisco TAC to resolve complex issues with respect to Unified
Communication and Collaboration
• Creating and Handling Daily and monthly Operations Reports
• Moving, Adding, Configuring and Deleting Cisco IP phones, softphones & Jabber
• Configurations, Managing, and Troubleshooting of special features like hunt groups,
• Extension mobility, call pickup groups etc.
• Conducting Training and Knowledge transfer for the junior Engineers
• Handling Escalations

Requirement:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Cisco Unity Express (CUE)
• Cisco Unified Presence server (CUPS)
• Cisco Jabber (IM&P)• Cisco Unified Contact Center Express (UCCX)
• Cisco Unified Intelligence Center (CUIC)
• Cisco Finesse
• Voice gateways (SIP, MGCP and H323)
• Cisco Unified Border Element (CUBE)
• Cisco Emergency Responder
• Cisco TelePresence Server
• Cisco TelePresence Conductor
• Cisco TelePresence Management Suite
• Cisco Expressway
• Cisco TelePresence Video Communication Server
• Cisco Webex

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