Cloud Analyst

We are looking to hire a Cloud Analyst who will be responsible for delivering end to end Cloud Infrastructure engagements that include client migrations and troubleshooting issues.

 

Here’s what you will do!

 

  • Sets up, configures and tests Azure, AWS infrastructure components (server, storage, network, data, applications)
  • Troubleshoots, maintains, upgrades, works with vendors to provide solutions for complex incidents and problems;
  • Linux/Windows system administration and troubleshooting;
  • Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;
  • Relays technical information to both technical and executive personnel;
  • Provides support across multiple functions;
  • Delivers complex technical solutions including planning, development, implementation, installation, upgrades and support to client’s cloud infrastructure;
  • Configures and maintains monitoring and alerting systems for multiple clients;
  • Configures and monitors backup & restore processes for multiple clients;
  • Interacting with teams and clients in different time zones for ensuring 24×7 support.
  • Sets up/improves the process for managing customer tickets;
  • Meets and manages customer SLAs updates while communicating issues and concerns;
  • Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;

 

 

Here’s what you will need!

 

MUST HAVES:

  • A Post-Secondary degree or diploma specializing in Engineering, Computer Science, Software, Hardware, Networking, or IT;
  • Has experience working with customers /clients and have proven excellent communication and presentation skills;
  • A minimum of four (4) years of experience in a similar role.

 

Technical requirements include excellent knowledge in:  

 

  • AWS and Azure infrastructure components: server, storage, network, data, and applications;
  • Infrastructure Architecture: Active Directory, Backup Networking, Compute, Capacity Planning;
  • AWS and Azure services such as deployment, provisioning and life cycle management: AWS and Azure VMs, Storage, Network, SQL database, Website, Network, etc.
  • AWS and Azure IAAS service and components: AWS and Azure VM, Storage, Networking, Database
  • Good experience in AWS and Azure lift and shift migrations: VMware, Hyper-V, Physical servers and Other Clouds;
  • Scripting & Automation: Perl, PowerShell, Python;
  • Strong written and verbal communication skills.

 

Good knowledge in:

 

  • Datacentre Support & Services;
  • Cloud Native monitoring tools within AWS and Azure;
  • Troubleshooting Virtual Machine backup related issues;
  • Technical and Process SOPs creation for partner/clients;
  • Skills on Web Application Firewall and DDoS;
  • Network firewall appliances.

 

Here’s what we offer you!

 

If you are motivated to succeed in an entrepreneurial start up environment, where you can “role up your sleeves”, be creative, provide solutions, have flexible work arrangements, work with a collaborative team to deliver superior customer service….this could be your next opportunity!

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

For more information about our company please visit: www.netenrich.com

 

Here’s our Highlights:

 

  • Founded in 2004 – headquartered in San Jose, CA
  • Global shared services delivery from both US and India
  • Patented Gartner Cool Vendor Vistara IMS and IT ops technology
  • Strong technology driven process and runbook automation frameworks
  • Deep & broad team and expertise – 250+ certified IT professionals
  • 24×7 coverage and SLA management
  • Security, auditability, accountability and risk management
  • Best practice ITIL, ITSM, and ISO27000 implementations and processes

 

Application Questions

You have requested that Indeed ask candidates the following questions:

  • How many years of experience do you have in Azure infrastructure components: server, storage, network, data, and applications?
  • How many years of experience do you have in Infrastructure Architecture: Active Directory, Backup Networking, Compute, Capacity Planning?
  • How many years of experience do you have in Azure services such as: Azure VMs, Storage, Network, SQL database, Website, Network, etc.
  • How many years of experience do you have in Azure lift and shift migrations: VMware, Hyper-V, Physical servers and Other Clouds?
  • How many years of experience do you have in Scripting & Automation: Perl, PowerShell, Python?
  • How many years of experience do you have in Cloud Native monitoring tools: Azure Monitor, Log Analytics?

 

Good knowledge in:

  • Datacentre Support & Services;
  • Troubleshooting Virtual Machine backup related issues
  • Technical and Process SOPs creation for partner/clients
  • Skills on Web Application Firewall and DDoS
  • Network firewall appliances.

 

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