Architect/Lead/Senior Avaya ECG Engineers

About The Position:

The Avaya UC Lead Engineer is responsible for trouble shooting and resolving all or part of the organization’s complex Avaya infrastructure in line with pre-identified business needs and requirements. The work assignments involve resolving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

What You Do:

  • Supports telecommunication voice operations
  • Support enterprise Voice infrastructure in an Avaya environment – Communications Manager, Session Manager, System Manager, Gateways, ESS, LSP, SBC, Voice Mail, Audio and Video Collaboration
  • Escalate any complaints accordingly; ensure they are satisfactorily resolved, and long-term corrective action/prevention has taken place
  • Collaborate with Customer stakeholders to analyze and translates business requirements into engineering, design, and technical specifications to support telecommunications infrastructure
  • Provides technical guidance regarding technology and proposed upgrades to equipment and conducts technical feasibility studies
  • Proactively identify and resolve issues within the voice and Telecom environment
  • Participate in the ongoing support and maintenance of existing voice infrastructure.
  • Telephony system programming on various systems – i.e. PBX, Voice Mail
  • Vendor Management
  • On-board of devices to monitoring tools
  • Always demonstrate and deliver excellent service to all clients.
  • Act as a mentor for the more junior members of the team, offering guidance, coaching and support
  • Create and update accordingly to new changes in existing technical diagram, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with Customer with standards to a high degree of accuracy

Communication Skills: 

  • Excellent written and verbal communication skills with the ability to present complex technical information, problem description and resolutions in a clear and concise manner
  • Must have excellent presentation skills to wide spectrum of audience types (Internal and External stake holders).
  • Experience in handling technical and business communications with North American clients in a Managed services environment

Who You Are:

  • Avaya Aura Communication Manager (version 3.x to 8.x)
  • Session Manager
  • System Manager
  • Session Initiated Protocol (SIP)
  • Media-gateways G450, G430
  • Voice mail system MAS, MSS, AAM, CMM, Audix etc
  • Session Boarder Controllers (Oracle, Sonus (Ribbon), Avaya)
  • Avaya Media Servers
  • Monitoring Tools Prognosis, Nectar (Smart point), AlarmTraq and others
  • Well versed with ASA, Putty, SSH, SAL etc.
  • Hands-On Experience in Preventive maintenance, installation activities, Firmware, Patch upgrades on Circuit Pack and Media Modules.
  • Good Knowledge about Communication Manager (G3r, G3si, Definity, MCC, SCC), System Platform, Virtual Machines / Cloud, LSP/ESS concepts and networking
  • Sound knowledge in Servers Linux paths and logs search
  • Knowledge on Onboarding of Devices to Monitoring tools
  • Well versed with ITSM (SNOW) and ITIL   processes

Benefits And Perks:

  • Competitive salary and benefits
  • Access to catered lunches, snacks, and beverages
  • Generous and flexible time-off policies built to suit all your needs
  • Fully covered health insurance for full-time employees
  • Fully paid parental leave
  • Great coaching from senior leaders


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