Home Practice Areas

Practice Areas

NetEnrich’s current areas of focus:

  • Datacenter Transformation
  • Technology Providers
  • The VAR Channel

Data Center Transformation:

Datacenter service providers today are seeing a transitional shift beyond ping, power and pipe to retain and grow customers’ dollars. Zero outages, 100% capacity and efficiency although critical to survival are not the most intrinsic components to generate maximum revenue per square foot. The biggest differentiator then is adding a layer of hosted value added services over on-premise offerings to provide the best data center service experience to customers. These hosted services could range from simple monitoring to comprehensive management and remediation of customer’s IT infrastructure. As an alternative to raising the prices or hosting a new datacenter to accommodate customer’s growing needs, adding value added services offered by a partner would help service providers focus on their core objectives for greater ROI.

Service providers can now think beyond merely hosting and collocating customer’s devices and assigning dedicated resources. These hosted offering will help to remotely manage and maintain all devices. They will also be less expensive to maintain and will help run the datacenter operations smoothly to focus on more strategic investments.

NetEnrich offers the most sophisticated datacenter transformation experience with its remote infrastructure management services supported by the VPMG technology. Our Virtual Private Management Gateway tool deployed in datacenters drives automation of routine tasks and remote access management in a risk free environment for all devices to ensure high levels of security and auditability.

We standardize all operations with our ITIL, SAS 70 and ISO 27001 processes which result in reduced maintenance and greater cost savings to end customers. We work with experienced service partners like VMware, Symantec and HP to evaluate and operate your data center environment. Our structured best practice methodology helps to address the technical challenges of efficiently maintaining complex infrastructure while delivering operational value by adopting a highly service centric approach. We effectively automate datacenters to accelerate new business initiatives enabling you to become a NextGen datacenter service provider.

Technology Providers:

Technology providers are in a challenging business of providing a state-of-the-art product experience to their customers. Competing for the same customer dollar would mean enhancing product features and benefits to deliver value to the enterprise and consumer markets continually. While addressing core enterprise system needs is a priority, there is definitely a need to keep routine infrastructure and maintenance activities streamlined. Requirements for monitoring and alerting to assist in delivering technology offerings such as VOIP, log analysis or security services or a need for quick remediation/comprehensive root cause analysis on a failed device is imminent. These contextual yet mission critical service elements however are best handled by service providers like NetEnrich who’ve developed domain expertise in managing these processes.

NetEnrich offers secure 24/7 monitoring management and remediation services to these vendors through its globally unified Secure NOCs with dedicated technical staff assigned to each account. We have several levels of service ranging from simple monitoring and escalation to complete incident handling depending on the needs of the technology provider. Our service offerings are powered by a robust technology platform known as VPMG. Virtual Private Management Gateway with its advanced features such as session recording and access control helps us to provide a secure and predictable service delivery experience to all our customers. NetEnrich implements a standardized Service Delivery Framework and operates out of a Secure NOC system which makes our services a step-ahead.

The VAR Channel:

NetEnrich engages with VARs by offering various levels of service to build robust managed services offerings using either hosted or on-premise versions of managed workplace solutions. Depending on the package, services range from simple monitoring to comprehensive, preventative maintenance and troubleshooting. Our multi-level service offerings allow VARs to sell more to their existing customers and acquire new customers with hosted service offerings at the same time.

NetEnrich 24/7 Open NOCs are a focal point for all IT infrastructure management activities. Our NOCs are distributed globally across the US, Japan and India and are staffed with certified technical professionals who ensure reliability of data communications to our customers at all times. NetEnrich NOCs operate with multiple layers of security at workstation, network and external levels. Our open NOCs which support numerous technology platforms like LPI, Kaseya and N-able help us accommodate different managed service environments seamlessly.

This not only helps to expand our service offerings to the existing VAR base but also helps us grow the number of VARs using NetEnrich multi tiered services with heterogeneous technology platforms. NetEnrich also provides a number of additional solutions to maximize revenue per VAR and their customer base by adding services like network device management and help desk.