NetEnrich provides an optimal combination of people, resources and infrastructure to Managed Service Providers to help build a sturdy infrastructure environment for their customers. Our award winning solution helps you deliver an unlimited range of unique and highly profitable managed services, provide extraordinary levels of performance and availability to your customers and grow your revenue and profitability. Our solutions have been time tested and proven to reduce operational costs and maximize uptime consistently.
We help the VARs/MSPs to support their end clients with a range of service offerings delivered in packages of GOLD, PLATINUM and PLATINUM PLUS using either a Hosted or an On-Premise version of ‘Managed Workplace’. VARs/MSPs can opt for a different package for each end customer and NetEnrich delivers services to the end customer as per the package opted for by the MSP.
Depending on the package, these service offerings range from simple preventative maintenance and monitoring to full remote remediation. The preventative maintenance improves performance and provides trouble free operation, monitoring alerts when there is a problem and remote remediation to fix the problem, typically before the end-client sees the issue.
The primary benefits of our focused service offerings to the VAR/MSP are:
More time to sell and find new customers – Since you are spending less time identifying, trouble shooting and fixing customer issues, you can spend more time selling.
Happier customers – The customers will be happier because they will experience less downtime and will be more open to purchasing bigger, more comprehensive and costly IT systems since their currents systems are trouble free.
No more calls in the middle of the night – VARs that opt for Platinum or Platinum Plus level services will only receive an escalation call when the problem cannot be resolved remotely. This means far fewer interruptions.
We utilize unified 24/7 available NOCs across the US, Japan and India to monitor and provide services to the end-client environment through a combination of our internally developed automation and monitoring tools and an LPI Onsite Manager.
Services Matrix
Activity
GOLD
PLATINUM
PLATINUM PLUS
24/7 monitoring and alerting - servers & network devices
MSP Services
